Customer satisfaction is the key to retaining customers and increased revenue and sales in the long term. Selling a product is only momentarily revenue. If you are looking to sell your services and products to repeat customers, it is about time to focus not on the sale but on the people.
1) Focus on your Customer Needs
People are all filled with emotions. When you sell your services, do you treat your potential clients as objects for your wealth or do you treat them as valued human beings. It makes a big difference to your sales figures as customers are able to sense whether are you geniune in helping them buy what they need and want rather than pushing your products down their ears.
2) Fulfill what you offer
This is another very important aspect when it comes to doing sales. Customers hate it when they do not get what they were promised at the end of the bargain. In your sales pitch on online sales copyletter, do remember that as much as your customers trusted you in taking the first step to buy your service, you have to return the trust by fulfilling the end of the bargain. A good example is a local Singapore house painting contractor firm that fulfilled what they promised on their website.
3) Go beyond your offer
It is a great thing to be able to meet your client’s requirements and expectations. From here, you have already gained their trust and you have gotten a happy customer. But it does not harm to go a mile beyond. If you are able to give any freebies or addon customer service to your client without jeopardising your cost, go ahead and do it. Be generous to them and in return you will reap the benefits of them recommending your services to many other people.
